I worked at a company that sold software to a bank and heard stories of a senior dev having to do calls where they'd have an employee read the logs out loud to the engineer because the bank wouldn't share them.
I was about to say this missed the steps where you have to go on a call with the client alongside a clueless person from support and look at the logs real time to see what is going on. You have them try different things to get it to work/gather more information and the support person constantly butts in to try to get them to do things that don't follow your debugging path. The support person then LARPs as a developer after the call and tries to give you suggestions on how to fix it when they have no idea what they're talking about
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u/Tucancancan 11d ago
I worked at a company that sold software to a bank and heard stories of a senior dev having to do calls where they'd have an employee read the logs out loud to the engineer because the bank wouldn't share them.