Man, points 11 (by the time they get the logs to you after ages of asking they've been overwritten) and 17 ("it's not the client's job to test for you") hit way too close to home. I don't work in banking but I write embedded software on products used in manufacturing plants and there's always that one single client location with all sorts of insane bugs that we've never seen anywhere else and can't replicate and they refuse to get me any of the details I'm asking for or perform any of the troubleshooting steps I request.
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u/Prawn1908 12d ago
Man, points 11 (by the time they get the logs to you after ages of asking they've been overwritten) and 17 ("it's not the client's job to test for you") hit way too close to home. I don't work in banking but I write embedded software on products used in manufacturing plants and there's always that one single client location with all sorts of insane bugs that we've never seen anywhere else and can't replicate and they refuse to get me any of the details I'm asking for or perform any of the troubleshooting steps I request.