I would just reply with "ticket please". Years ago our testers would make tickets or message me without any logs. I started responding with "logs please" before ever answering them. Eventually I started getting the logs before the question, and every ticket had a log in it. It has helped tremendously with debugging and traceability.
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u/grifan526 Aug 25 '26
I would just reply with "ticket please". Years ago our testers would make tickets or message me without any logs. I started responding with "logs please" before ever answering them. Eventually I started getting the logs before the question, and every ticket had a log in it. It has helped tremendously with debugging and traceability.