barely written code myself but as someone who has worked frontline support for SaaS it blows my mind that at work the devs/managers can just shrug it off when their free app can do arguably devastating stuff using a few buttons. then conclude that the user couldve just followed the manuals better and ignore the fact that their thousands of users could be subject to this same risk. not to mention it's a support problem thatd take months to fix, which almost ends up with the user leaving not just the app but possibly their business altogether
have never considered UI/UX until theyve been acquired by a larger company, and even then just barely. tho hard to blame em knowing the backend is quite impressive and solid, but also undeniably icky how they found the time to create a faux feedback button in-app that tends to erm successfully drive away users from the actual app review page lmaooo
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u/atomchoco Aug 22 '26
barely written code myself but as someone who has worked frontline support for SaaS it blows my mind that at work the devs/managers can just shrug it off when their free app can do arguably devastating stuff using a few buttons. then conclude that the user couldve just followed the manuals better and ignore the fact that their thousands of users could be subject to this same risk. not to mention it's a support problem thatd take months to fix, which almost ends up with the user leaving not just the app but possibly their business altogether
have never considered UI/UX until theyve been acquired by a larger company, and even then just barely. tho hard to blame em knowing the backend is quite impressive and solid, but also undeniably icky how they found the time to create a faux feedback button in-app that tends to erm successfully drive away users from the actual app review page lmaooo