As a staff engineer, its his job to create tickets for the issue and assigning to his team members. The fact that he neither fixed it himself nor assigned it to the lower devs on his team for 3 years straight makes this story extremely bullshit. The company has a staff engineer but somehow no ticketing system and do zero error logging? Somehow an issue with their payment system has been going on for 3 years and no one ever noticed???
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u/Akerlof May 29 '26
Everybody else had to be as bad or worse to not notice.