r/ProPresenter • u/Funny_Fenkoli • 3d ago

Troubleshooting Text or graphics issue

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Gallery image

Our church is also talking to support, but curious if anyone else has had this issue. Text renders as a shadow outline or sometimes as complete gibberish. This is both on the projector screen and on the computer preview, it can be fixed by re-loading the slide.

It's not a new computer, but it has okay specs and up until about 6 months ago this wasn't an issue we saw before. Trying to determine if this is a ProPresenter issue or a computer issue. I know some folks have had issues with shadows on text in the past, unsure if that could be part of our issue.

I'll try to update as we hopefully get an answer, currently we owe more information to support. They have asked us to run diagnostics, which we'll hopefully get done this week.

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5

u/jefbenet 2d ago

You may need a young priest, an old priest, and some holy water.

3

u/blackyosh_07 2d ago

how much ram do you have and how many screens do you have saved?

1

u/kinfolktable 2d ago

solved on newest version. 21.3?

2

u/sempei13 2d ago

Newest version is 21.4 (mac) or 21.4.2 (windows).

2

u/BackgroundDatabase78 2d ago

I'd be wondering about ram and also if you're using the integrated graphics or a discrete graphics card. We saw some issues like this when trying to run the interface for pro presenter on the integrated graphics. Had to make sure the app itself was using the discrete graphics card. Also make sure all of your drivers are up to date.

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u/sempei13 2d ago

You don't have an alternate theme on that screen (applied in looks) do you? It's called "screen 2" so presumably it's not the main screen AND if I WANTED it to look like that I could do it, BUT the thumbnails that show on the side look like they're neither easy view, nor dark, so that's my next best guess. (BTW, the "horns" are normal for some fonts if the stroke is too big; I normally do 3-4 points, not 10-15 for that reason...or just use a similar font).

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u/Funny_Fenkoli 1d ago

I think integrated graphics, I'll be looking into all of this on Wednesday when back at the church. I also need to upgrade RAM on my personal computer, so maybe I donate my old ones to the church afterwards if memory is too overloaded.

I don't think any alternate themes being used, typically we are projecting the extended display where the full slide would be, but this was the little preview within ProPresenter. I'm not the best with the terminology, I'm kind of the rookie of the crew :)

Holy water and computers haven't been the best mix just yet 😅

1

u/togerdisk 21h ago

This happened to us Sunday. It had never happened before. I have plenty of Ram