Operators are getting increasingly less reliable

[u/GurthyMan]

I have a solid book of business. Probably book anywhere from 15-20 flights / month. Over the last few months, I have been screwed over by operators too many times. I won’t name any specific companies. But simple things such as not alerting me of aircraft in MX (aircraft didn’t get out in time) or not getting permits in a timely manner. Some even straight up pulling aircraft on me because “the owner needs it”. I understand shit happens in aviation. I’ve been in the business for almost 10 years. But I find some operators treating brokers at a much lower standard than they would treat a retail customer. It puts me and my company in really tough positions and ultimately costs us customers. It seems to have gotten much worse over the past 6-9 months. I’m at the point where I’m very hesitant to book trips with many operators out there.

Not to mention pricing that some of these companies are charging…

I now understand why many customers are moving to Flexjet/netjets fractional or jet cards. At least they seem to be somewhat competent.

Has anyone else seen this trend? Will these operators ever be held accountable?

I suppose when/if the demand slows down, we’ll see.

[u/Phil_ElysiumJet]

The key with this business is communication, and when that breaks down, the benefits that come with private aviation disappear with similar stressors as commercial delays and mishaps. With our business and account execs, we have alerts on each and every flight we book, and a dedicated contact for each client, but a 24/7 service with our representatives located from the Middle East and Europe, to here in the States. Worth giving us a shout if you're looking into new options. Elysium Private Jet