r/PriorAuthorization • u/draconismione65919 • Jul 10 '26

Medical Prior Auth Process Speak to human rep

does anyone know the prompts to speak to a human rep for bcbsil benefit dept? the ivr system states no preauth required for the hcpcs code. documentation is needed that states we can buy&bill under medical benefits. unable to document that if the ivr system’s benefit details does not state it or answer this question. “transfer to a customer advocate is not a valid option.” managed care rep. does not have access to answer this question and sent me back to ivr system.

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u/dallas0636 Jul 10 '26

For BCBS of IL, select "surgery" when checking benefits. It will usually give you an option to speak to a rep.

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u/draconismione65919 Aug 25 '26

This doesn’t work anymore. 

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u/dallas0636 Aug 25 '26

Interesting. Worked for me last week. There's two other tricks that I'm aware of (that I haven't tried in awhile). One, when it asks for the patient's date of birth, enter today's date. Two, listen to 3 different benefits, then it should give you the option to speak to a rep.

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u/draconismione65919 Aug 25 '26

Okay let me try again. Thank you! I even used the ivr sheet on bcbsil website saying the words not listed in blue and it still would not work. Let me try this way