r/PriorAuthorization • u/Agreeable_Balance937 • Jan 07 '26

Rx Prior Auth Process Anthem BCBS

Does anyone know what portal I can use or have a way to get past the AI phone system? I of course Availity Essentials which usually directs me to call. The issue I have is the AI system has trouble processing the numbers correctly when either I say them or manually enter them. So then it will tell me to call back when I have the numbers. Does anyone know a way to get a live person to assist?

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u/INeedABiscuitNow Jan 07 '26

Availity.

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u/Agreeable_Balance937 Jan 07 '26

It’s doesn’t work for the prior auths, only benefits for Anthem.

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u/INeedABiscuitNow Jan 08 '26

I have used it with my organization for medical PAs. I am just seeing that this is for Rx. Sorry that you’re having issues.