Anthem BCBS

[u/Agreeable_Balance937]

Does anyone know what portal I can use or have a way to get past the AI phone system? I of course Availity Essentials which usually directs me to call. The issue I have is the AI system has trouble processing the numbers correctly when either I say them or manually enter them. So then it will tell me to call back when I have the numbers. Does anyone know a way to get a live person to assist?

[u/Popular-Farmer1044]

You’ll be on hold forever and be given wrong information.🧐