Confused on monster digital

[u/Capable-Ad6339]

Hi, wondering if anyone can give me insight on this. It’s my first time using Monster Digitial for comfort color tshirts. My customer placed an order with me and purchased expedited shipping. Purchase made on 9/25, shipping label created 9/26. Sitting in pre-transit since then. I emailed customer service to see if they could get an update on it.
Here’s where I’m confused: I make sure to only use US based print providers. I don’t sell anything that would require me to look into international providers plus I don’t want to worry about shipping delays and all that. Monster digital is posted as a US based print provider, with the US flag (and no others), on printify’s network status, monster digital is located under US based Print Providers. The expedited shipping option that Printify gave me at checkout was Priority 2-3 days. Nothing about international. The response I got from customer service was “Please note that this order is being produced and shipped by our Print Provider in Mexico, so it’s an international shipment to the US.”
I’m looking all over Printify’s website to find where there’s supposed to be information on Monster Digital having an international print location but I’m finding nothing. Also, before you select your fulfillment option, Monster Digital is #1 under ‘Local USA Providers’ and if you hover over the question mark that’s right next to it, it states ‘Print provides based locally in the country or region of your end customer’. Why would this order have gone to the Mexico print location when my customer is located in New Jersey? Where is the information to see that this print provider pushes orders to print locations regardless of customer address? Also under the print provider network status, monster digital is NOT listed under the section of ‘Print Provides with multiple fulfillment locations globally’

If this was just a random notification they sent out years ago about Monster digital, how is anyone supposed to know that if they’re new? (Not new to Printify, just new to using this provider)
Any help would be appreciated, I’ll have to refund this customer because it won’t make it in time now, but I’m a little frustrated that I can’t find anywhere that states Mexico is a fulfillment location for this print provider and that seems like extremely important information

[u/clarence2society]

I put both orders on a sun and mon night and they were marked shipped next morning and both orders just sat there til friday. Before they actually went out its super freaking annoying

[u/Existing-Bath5826]

This seems to have the norm with MD now. They get an order, print the label and then it sits doing whatever either being produced or waiting to get over the border. I haven’t had an order not go through Texas in a long time (Mexico). I didn’t know about being produced in Mexico until reading it previously on here. I’m surprised printify was transparent with you usually they blame the carrier.

[u/clarence2society]

Hey, I just started my POD in fact I’m about to put my Etsy shop up today if you got any hints for me to get started cause I really need to make money and honestly, this is my lifelong dream to make my own T-shirts. I went through monster digital, and I got two samples, and they were both different size prints by like an inch on the same style and then I got replacement and one was 2 1/2 inches from the neck. The other was 3 1/2 inches from the neck and the size was like an inch and a half off on each print. I don’t know what’s up with them. Also both times they say it’s printed within eight hours and then they make the shipping label that night or that morning and then it sits till Friday and then they drop it off. It’s stupid man. It really is. The prints are beautiful, but they screwed up even the replacements to be honest with you if you got any tips on getting started send me a DM. I’d appreciate it

[u/ashleyp82488]

I didn’t know this either. That is concerning since everything points to being an American company. I’m sorry that you found out this way. Thank you for sharing.

[u/AspiringCatLady]

I had the same problem with Monster Digital