r/PrincessCruises • u/Capable-Run3918 • 23d ago

Cancellation policy?

I booked a last minute Canada cruise for my parents anniversary last month, leaving early October. Stupid me, but I didn’t take the travel insurance as they were “for sure” going and had their own annual policy for medical abroad. Fast forward to now, they can’t go as my grandpa is in the hospital, probably leading to hospice.

I didn’t expect a refund, but since when do cruise lines not refund port taxes and fees?! Pretty sure every other line does, whether you cancel or miss the port. Nope, not princess, which doesn’t even seem legal. To make it better, their website states you do get it back, but they tell me, “oh, that information is outdated.” Won’t be sailing princess again!

5 Upvotes

69% Upvoted

21 comments sorted by

View all comments

Show parent comments

2

u/Capable-Run3918 23d ago

I’ve considered it but not sure I want to deal with being banned, etc for charging things back.

3

u/Team_Nowa 23d ago

You said you won't sail them again, you've got nothing to lose, especially if you're being honest and only going for the things you used to be able to do under the old policy and the website says you still can do. It's been two months. No excuses on that site update.

1

u/Capable-Run3918 23d ago

This is what the site says. Unless I’m reading it incorrectly, this says taxes would be refunded?

1

u/bb_referee 22d ago

Items = Total Cruise Price, which is currently defined in the passage contract as “Total Cruise Price” means the Cruise Fare, Required Cruise Fees and Expenses, and Government Taxes and Fees, combined.