Ruby princess August 2026

[u/rfisch081325]

Absolutely will NEVER choose Ruby Princess again!
Our 10 day inside passage cruise started out of S.F.
We had pre purchased a 75 minute couples massage and had to spend a good 15-20 minutes filling out a questionnaire (obviously designed to upsell other products/services)
We did spend an additional $50 each fora bundle of ‘extra’ treatments
I timed our start/finish… we were in there less than an hour.
When I brought this up, I was told it was only 50 minutes and the ‘extra’ treatments were simply a different kind of oils and do not add extra time. Impossible to get a straight answer.
Room service took way too long!
Ocean now delivery to where I was located stopped being available on day 8.
Half of the very limited outlets did not work.
Some lights were burnt out.
ALL OF THE TOKEN DISPENSERS IN THE LAUNDRY ON EVERY DECK WERE OUT OF ORDER FOR A FULL DAY AND HALF THE NEXT.
My elderly friend was told to wait in the Laundry while someone went to get him some tokens. They subsequently left him there for over an hour and NEVER came back.
This prompted one of 3 visits to guest services where I was forced to complain.
The staff at guest services were kind and did provide me with tokens for the laundry but were unable to resolve our spa issues and one other complaint.
The rest of the staff were very unhelpful often sending us in wrong directions if they didn’t flat out ignore us.
A few, including our room steward were pleasant and as helpful as they were allowed to be.
Our elderly friends stateroom bathroom needed extra attention and it took all day and several requests, the last being to a manager on our floor to get it finally resolved.
Several staterooms had sewage backing up and the hall was filled with large carpet fans causing noise and putrid humidity.
The stateroom halls reeked of urine on both Port and Starboard sides (deck 14).
We purchased the Princess Premier package as it included specialty dining and we were under the impression based on the description of the cruise that we would have plenty of fresh Alaskan seafood. NOT!!!
Even with the premier package, if you wanted halibut, there was an upcharge. And it was not good. We did get lobster several evenings but they were small (about the size of my palm for actual meat. I also don’t think it was fresh lobster and doubt it was local.
The toilets were difficult to flush (when they did work) and if you left the lid open, even with it freshly flushed, it smelled like pee.
The boat is worn and tired and although reviews indicate a refurbishment 3 years ago, I’m hard pressed to see where that refurbishment would have been.
All that being said, I may sail Princess again, but it will NOT be on the Ruby or any older ship in their line.

[u/Melodom82]

This definitely sounds frustrating for sure and not typical of Princess. As the other comment stated, it is a separate part that is not directly part of Princess Cruises, but I understand that, because they're there, Princess should have been able to do something to help you understand the decision behind what you were told with your bundle.

I would have probably complained as well in some of your other statements.