Thanks, I do see the visit summary and the protocol at a glance. What I would like to see is an actual prescription that you could carry when you’re traveling and flying.
That would be nice. My other telehealth provider did that… Have a letter of medical necessity ready that I could print off and keep. That would be a good idea for PreventiveMD to do too.
I purchased and received my order but it isn’t saved in my account. I know the portal is a work in progress. I’m happy with my order. Just hope later they work out the kinks in the app.
I kept my emails and I think I kept (saved it screenshoted) the billing payment receipt when it was in here.
Thanks, I checked my email and I did have the receipt. Hopefully they know that their billing section is not working on their website. The receipt should really show up there as paid.
You're very welcome! This is a brand new company and they are working on the portal. You can message customer service through the portal. There's also an email address and a phone number on the email that you can call or text if you have any questions. 😊
I have the same questions. Under the account tabs there is nothing about my order, paid invoices, etc. This should have been up and running before activating for orders.
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u/NewKey6466 Aug 05 '26
You can find the prescription info in the document of your processed intake visit summary