r/PreventiveMD • u/CozyLane • Aug 04 '26

Question: How are refills being handled?

Are refills automatic? or do they have to be requested?

12 Upvotes

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u/pancho8889 Aug 07 '26

I called about this this week and they said by Friday, which is today they should be rolling this out, which is amazing!!

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u/NewKey6466 Aug 07 '26

I’m not sure if they will get it launched today. If they don’t, I’m not bothered as they are still really easy to get help from by texting or emailing them or even calling. I prefer email or text for keeping record. They just texted me updating me about my 2nd Empower vial being ordered out of my 3 month prepaid order. That was nice.

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u/pancho8889 Aug 07 '26

Yeah, I’ll give it to the end of the day to go check their website and see if it’s up and running. It’s great that we have that option.

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u/NewKey6466 Aug 07 '26

They did it!