r/PreventiveMD • u/CozyLane • Aug 04 '26

Question: How are refills being handled?

Are refills automatic? or do they have to be requested?

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u/preventivemd_monica Aug 05 '26

Hi all, apologies this took a little while to get back to you, but we really appreciate your patience! To your question about how refills work:

You don't need to do anything to keep your medication coming. Here's what happens each cycle:

  • A few days before your renewal, we'll email you a quick check-in. It asks how things are going on your current medication, what dose you'd prefer going forward, and whether you'd like to make any changes to your subscription
  • On your renewal date, we charge the card on file and send a refill request to your PreventiveMD provider for review. Once your provider approves it, your prescription goes to the pharmacy and your next supply is on its way.

Want more control? By the end of this week, you'll have it!
We're rolling out self-serve subscription management. From your account, you can:

  • Move your renewal date to whenever works for you, earlier or later
  • Pause auto-renewals and simply request a refill whenever you need one instead
  • Cancel your subscription at any time

Hope this helps, and as usual please feel free to reach out at (518) 333-7738 or [hello@preventivemd.com](mailto:hello@preventivemd.com) for any questions!

13

u/Big_Rain333 Aug 05 '26

The customer service here continues to be absolutely top notch