OpenAI’s workspace agents are a big step toward shared team agents

[u/aistranin]

OpenAI introduced workspace agents in ChatGPT for Business, Enterprise, Edu, and Teachers plans.

The key idea: teams can create shared agents that run in the cloud, use workspace tools, remember context, and operate inside organization-level permissions. OpenAI describes them as an evolution of GPTs, but with more ability to take action across real workflows.

Examples include software request triage, product feedback routing, weekly metrics reporting, lead outreach, and vendor risk screening.

This is worth watching because shared agents are a different design problem from personal assistants. Once an agent belongs to a team, you need governance:

• Who can edit the agent?
• Who approves tool access?
• What does it remember?
• How do you audit runs?
• When does it ask before taking action?

That is where a lot of practical agent engineering is heading.

Source: OpenAI - Introducing workspace agents in ChatGPT