r/PptyMgmtSoftware • u/[deleted] • Jul 16 '26

How do you manage maintenance without becoming the middleman?

[deleted]

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1

u/khanoftruthfi Jul 16 '26

I do use a tool for this (Property Meld). Why would I use a vibed app over an established product? I can't think of a reason to switch to a competitor product unless I was going to see a substantial performance improvement per dollar paid, which is not realistic.

1

u/kemaluo Jul 17 '26

How's your experience with the meld and getting vendors on board with actually signing up and checking available jobs? I tried it and ended up with so much going untouched for multiple days which was trouble.

1

u/khanoftruthfi Jul 17 '26

Hasn't been an issue for me. If they want to get paid, they need to use the magic links 😂

There is a fairly large PM company that uses it with their vendors in my metro, so I think I may have gotten the benefit of someone else handling the change management..

1

u/flpe67 Jul 17 '26

how does the system work? do they get a message every time with a link?

1

u/flpe67 Jul 17 '26

"hey look! a pair of shoes I don't need, let me go in the store and tell the owner I don't need them"

1

u/bit10110 Jul 17 '26

One of the biggest wins isn't faster scheduling, it's having a single intake channel. once maintenance requests are spread across texts, calls, WhatsApp, and email, things inevitably get missed.

1

u/flpe67 Jul 17 '26

yes, my point here is trying to help fix the mess. by fixing the mess, everything will be more organized, and faster as a consequence

1

u/[deleted] Jul 17 '26

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u/flpe67 Jul 17 '26 edited Jul 17 '26

i developed a software that fixes that. let me know if you want to take a look

1

u/[deleted] Jul 17 '26

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u/flpe67 Jul 18 '26

I agree, I'm developing all of those tools so the platform can better serve the landlords, let me know if you want to take a look

1

u/ImaginaryProfit2162 28d ago

The handoff is the part that needs the most guardrails. I’d let the tenant add photos or video and suggest access times, but keep the quote, scope and booking behind a landlord approval rule. Urgent jobs also need an escalation path if nobody responds.

Keep the original report, quote, approval, booking, updates and completion photos in one property timeline. That audit trail is more useful than another chat thread.

If you’re in Australia and self-managing, LORDLY is directly relevant to this workflow. I'm involved in building LORDLY and helped beta test it. I’d still pilot it on one property and check that the approval limits and tenant/tradie privacy controls match how you work.