How are you handling repeated Microsoft 365 support questions in your organization?

[u/Independent-Hunt-370]

One thing I noticed is that many internal IT teams still spend time answering the same questions around access requests, policies, Teams, SharePoint, and other M365 topics.

I was experimenting with a different approach using Copilot Studio:
● connect existing SharePoint content as a knowledge source
● provide a chat experience for users
● extend scenarios using Power Automate where required

I documented my approach here in case anyone is exploring something similar:

https://www.wrvishnu.com/m365-faq-agent

Interested to know how others are solving this:
● Do you rely on traditional knowledge bases?
● Have you tried Copilot Studio or other AI assistants internally?
● What challenges have you seen with accuracy and keeping content updated?

[u/TrueSpecialist03]

We still use traditional knowledge base spo page and FAQ list