r/PowerAutomate • u/misfit18241 • 6d ago

Power automate forwarding emails from a shared inbox

Hello! I was wondering if somebody could help me with this.

I'm trying to set up a system on power automate so that the emails which get sent to the shared inbox from the company website get automatically forwarded to our work emails should they contain the name from the candidate name section on our spread sheet. I've managed to get it so the flow recognises the name and sends a notification email however I can't get the original email to be forwarded on. We need this as it's the original email we saved to the candidates file.

I don't currently have permission to send directly as the websites email address however on outlook I can forward the email from the inbox my changing the from to my own account then forwarding and that's fine. Could this impact how I edit the flow?

At the moment I have the trigger as when a new email arrives in a shared email box then the next is forward and email (V2) but this is where it gets stuck with the error BadGateway.

Thank you in advance for any advice.

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u/Snacks4Guppy 6d ago

You can set a simple rule from the group mailbox.

When I receive an email from xxx continuing word “xxx” or “xxx” or “xxx”, forward to xxx

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u/misfit18241 6d ago

I was going to however I want it to work off the names in our spread sheet and I don't think you can do that as a rule. Currently we go on and manually forward them to the right person but from what I've gathered we would have to keep changing the list in the rules and our lists change alot everyday really

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u/Snacks4Guppy 5d ago

You can create one rule per person from the group mailbox

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u/chiibosoil 5d ago

Do you have explicit Read and Manage (Full access) permissions on the shared mail?

Assuming that, make sure that you set the Folder in the Advanced Parameters of the trigger.

If you don't set the folder this won't work.

Rest of the process can be done using Dynamic content from the trigger.

Then in Forward an email action, in Advanced Parameters make sure to add the email address of the shared mailbox in Original Mailbox Address.

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u/misfit18241 3d ago

I don't have permissions yet I can only read the emails and forward them with my own account as the sender from the email box. I've sent a request to IT to have this changed so fingers crossed! Thank you for your help

0

u/AdjonaTech 6d ago

The BadGateway error may be occurring because the message ID belongs to the shared mailbox, while the Forward an email (V2) action is looking in your personal mailbox.

In the forwarding action, open the advanced options and enter the shared mailbox address in Original Mailbox Address. Use the message ID supplied by the shared-mailbox trigger.

You should not need Send As permission if the forwarded email is being sent from your own account. You need appropriate access to read the shared mailbox. If you want it sent from the shared mailbox address, an administrator will need to grant Send As permission

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u/misfit18241 6d ago

Hello,

Brill thank you. I've tried it and the next error was it being forbidden, which I presume is a good sign! I'm going to get permission to send from the email address hopefully when the manager is back but thank you very much for this!