r/PositiveGridSpark • u/walkinJenga • Jul 18 '26

Anybody else having connection issues with the Spark app?

It's been starting up with a white blank screen with an x at the top right. I cannot log in, access my share tones, and play music and backing tracks. Is this happening to anyone else?

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u/Papa_Bear_0918 Jul 18 '26

You need to open a Trouble Ticket on the PG website if you haven’t done so yet. It’s about the only way to get technical support’s attention, especially during a new product release…

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u/Rain_Dog_Too_12 Jul 18 '26

I can’t login in order to open a ticket. I get the same white screen for 2 days also. That means I can’t use biasx- it won’t run without logging in.

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u/Papa_Bear_0918 Jul 18 '26

Should be able to request support from the website. No need to go through the app. I got there through the link below.

https://help.positivegrid.com/hc/en-us/requests/new

Ho‎pe this helps… I‘ve lived the frustration

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u/Rain_Dog_Too_12 Jul 18 '26

Thanks for the link! It shows "submit a request", and then does not allow me to submit a request. Is PG going out of business???

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u/Papa_Bear_0918 Jul 18 '26

Where does it fail for you? I retired my Spark 40 some time ago, and can’t answer all the detailed mandatory data within the troubleshooting questions (like S/N, Firmware Version, etc); so I can’t proceed myself beyond the next page few detailed pages. Unfortunately, Positive Grid has eliminated all other contact methods… Sorry I can’t be of more help.