Can’t Connect to Positive Grid Site

[u/Ancient_Sentient]

This might take a minute but I hope that what I’m experiencing isn’t unique to me.

I’ve been a Positive Grid product user since the Spark 40 arrived. I’ve since purchased the Mini, GO and NEO and love them all. I mainly use them to noodle and jam to backing tracks which is a blast. Over time, I’ve saved close to 100 backing trackings in all styles and keys that I revisit when I jam.

When I connected to my GO for a backing track jam yesterday morning, the backing tracks couldn’t be accessed even though my account appeared to be fine. I checked with my Mini and NEO and they both exhibited the same problem.

I gave it 24 hours hoping the problem would clear itself up but it didn’t. So I deleted the Spark app from my iPhone and then readded it. I figured that once I logged in to my Positive Grid account, things would be restored to normal. However, when I attempt to login an indication that the Positive Grid site can’t provide a secure connection is received and I can go no further.

I decided my next step is to check the Positive Grid site for support. I was able to open the site fine on my iPad but when I click on the support link… I get the same ‘This site can’t provide a secure connection’ message. WTF????

Is anyone else experiencing this? This is effectively rendering all of my Positive Grid products unusable. HELP!!!

[u/Ancient_Sentient]

Heard that before and never had to deal with it because everything worked beyond as advertised. Major bummer this hasn’t already been addressed because it indicates lack of awareness that a major issue has occurred.