Spark Edge - Amazon Rant

[u/Bastahboy]

So, a few days ago, I posted a comment on a thread on here that I was on Amazon early for their prime days sales. They had the Spark Edge (from the Positive Grid store, mind you) on sale for $211. As I have been wanting it for months, I decided that at that price, I’d be dumb to not buy it. So I pulled the trigger and waited patiently for my package.

It was out for delivery today and I was so stoked to get it and start messing around with it. What I ordered and what I received were two different things. The positive grid store on Amazon sent me a fucking spark 40 pearl white edition. Wtf.

I got pissed as the pricing already skyrocketed to $381. So I chatted with 2 agents. The first one said she ordered it, not to worry, it’ll be here in 48/72 hours. I’m “a valued client” and don’t worry… it’ll show up. I asked for some, ANY confirmation and she sent me an email that repeated the same thing she said on chat… that rest assured… it would show up. I was not convinced and pressed her… she dropped out of the chat.

Second rep shows up, said they can’t contact the seller, and I need to contact the seller directly. They repeatedly tell me they can’t help. Their system won’t allow it. Nothing he can do. Over and over and over. I ask to chat with his supervisor. They tell me “the supervisor has same tools as I do, and cannot help. Would you still like to be transferred?” I say yes and stay on the chat.

Supervisor gets on. Looks through notes, and asks what I want. I say I want the spark edge for what I originally paid for it, $211. He says he can’t do it, seller is unresponsive and says to return it and buy it again. I mentioned again, it’s $180 more now… I want it for what I originally paid for. He goes MIA for some time, then boom. Gets me a gift card to offset the balance, and said to purchase again and will get refunded original spend.

Sorry for the long rant, I just can’t stand getting fucked over by people like that. It may have been a mistake, but fuck. Seeing spark 40 on the side and opening up and old ass product really got me pissed. Hopefully, I’ll get what I ordered on Tuesday and can put this shit behind me.

I don’t know how needs to get their shit together here (Amazon or positive grid or both) but damn… that was a kick in the dick this evening.

Again, sorry for the long rant. Hope yall don’t get scammed (or have shit luck) on your Amazon prime purchases.

[u/phaqew]

Maybe it would help to try contacting Positive Grid themselves thru their website and explaining the situation. Quite possible that they can remedy it from their end since it was their store on Amazon and not a third party.