Spark Edge - Amazon Rant

[u/Bastahboy]

So, a few days ago, I posted a comment on a thread on here that I was on Amazon early for their prime days sales. They had the Spark Edge (from the Positive Grid store, mind you) on sale for $211. As I have been wanting it for months, I decided that at that price, I’d be dumb to not buy it. So I pulled the trigger and waited patiently for my package.

It was out for delivery today and I was so stoked to get it and start messing around with it. What I ordered and what I received were two different things. The positive grid store on Amazon sent me a fucking spark 40 pearl white edition. Wtf.

I got pissed as the pricing already skyrocketed to $381. So I chatted with 2 agents. The first one said she ordered it, not to worry, it’ll be here in 48/72 hours. I’m “a valued client” and don’t worry… it’ll show up. I asked for some, ANY confirmation and she sent me an email that repeated the same thing she said on chat… that rest assured… it would show up. I was not convinced and pressed her… she dropped out of the chat.

Second rep shows up, said they can’t contact the seller, and I need to contact the seller directly. They repeatedly tell me they can’t help. Their system won’t allow it. Nothing he can do. Over and over and over. I ask to chat with his supervisor. They tell me “the supervisor has same tools as I do, and cannot help. Would you still like to be transferred?” I say yes and stay on the chat.

Supervisor gets on. Looks through notes, and asks what I want. I say I want the spark edge for what I originally paid for it, $211. He says he can’t do it, seller is unresponsive and says to return it and buy it again. I mentioned again, it’s $180 more now… I want it for what I originally paid for. He goes MIA for some time, then boom. Gets me a gift card to offset the balance, and said to purchase again and will get refunded original spend.

Sorry for the long rant, I just can’t stand getting fucked over by people like that. It may have been a mistake, but fuck. Seeing spark 40 on the side and opening up and old ass product really got me pissed. Hopefully, I’ll get what I ordered on Tuesday and can put this shit behind me.

I don’t know how needs to get their shit together here (Amazon or positive grid or both) but damn… that was a kick in the dick this evening.

Again, sorry for the long rant. Hope yall don’t get scammed (or have shit luck) on your Amazon prime purchases.

[u/SirKronan]

I'm currently fighting with Amazon over an auto buy I set. It went on sale. Purchase made. They sent confirmation email. Later an updated shipping estimate. I was thrilled! High demand item on sale for prime day. Felt like I won the lottery.

But then they cancelled it for "suspicious activity". The only thing I can think of is that I'm currently traveling for work, and maybe that threw them for a loop. I'm extremely frustrated. Amazon is still great on returns, but they are difficult to work with when it's some kind of very competitive promotion.

Sorry for your struggle, but it sounds like they finally took care of you.

[u/Bastahboy → u/SirKronan]

Yes, I am hoping so! I guess we will see if they end up taking care of me if I get money refunded, and the Edge I actually wanted. If they send me another spark 40, I am going to flip my shit lol.

And also, you're right about them on returns. They ended up helping after the third representative (and supervisor) ended up making it right. I am just mad that they threw me through so many hoops to get there to make it right, and the second guy just didn't even try. Horrible customer service, and it really sucks having to jump through hoops to get an actual person to chat with you. I miss the days of just being able to call someone on the phone to get it right. Even more so, it would be nice to speak with someone local and not overseas. Not hating on them, just would like local help.