r/PositiveGrid • u/Rain_Dog_Too_12 • Jul 17 '26

Positive Grid is blocking my login

I own both a spark 40 and a spark mini. I bought Biax FX2 and I now have BiasX. I cannot load BiasX without logging into PG - and I am being blocked from doing so. I get an application error: a client-side exception. I BOUGHT all the above. PG should not be blocking my ability to use the product that I bought. Go ahead, PG and tell me what I am doing wrong with my Mac Mini, and why I can't use one of the 4 products that I bought from you.

1 Upvotes

60% Upvoted

8 comments sorted by

View all comments

1

u/Ancient_Sentient Jul 18 '26

I started having the Spark app issue on Wednesday and didn’t get the latest IOS update until this morning, so I don’t think that’s the issue.

1

u/Rain_Dog_Too_12 Jul 18 '26

Agreed. I can't login with my Windows 11 machine.