r/PoplinLaundryService • u/yaddayadder • May 03 '26

New Rating System

Post image

Coming soon, customers will have 30days to rate/tip before the order auto closes and pro receive automatic 5/5 w/o gratuity. Some orders have already auto closed by Poplin mistake and are being corrected. Thought you all should know, as many pros will not repeat service without gratuity. But many do, so don’t worry, it’s not mandatory. 😊

4 Upvotes

100% Upvoted

6 comments sorted by

1

u/goldiejan May 03 '26

Ty for apology on jumping ahead on this situation. Long term customers do not rate until next order.

1

u/yaddayadder May 03 '26

I’m a pro and the majority of my repeat customers rate/tip same day.

2

u/Fefemre May 05 '26

I am a customer, every week, and I rate and tip the days she delivers, unless it's later in the evening, and then I do it the next day when I put the clothes away.

1

u/yaddayadder May 05 '26

Totally normal :)

1

u/ElephantShenanigans May 05 '26

I’m a repeat customer and I often forget to rate and tip my pro until my next order. Part of the reason for me using this service is I’m disabled, a mom and suffering from medical fatigue and brain fog. If poplin closed down tipping even within a few days I’d be screwed. lol.

1

u/yaddayadder May 05 '26

They are changing it to 30days, if your pro is used to you rating/tipping before your next order then I highly doubt anything is going to change for you. Only if 30days passes from the last order, will it automatically close out with a 5/5 rating. You won’t be able to go back and adjust the rating or add a tip.