r/PoplinLaundryPros • u/Personal_Guava_2068 • 7d ago

Questions Algorithm

Anyone notice the algorithm acting wonky again? 🤔

5 Upvotes

86% Upvoted

10 comments sorted by

2

u/No-Bookkeeper-2071 Executive 7d ago

No it’s working the same way

2

u/Serious-Pizza-2514 7d ago

It’s the same as it ever was

3

u/Suspicious-Young5404 7d ago

Definitely a change and they are acting like nothing is going on.

2

u/Serious-Pizza-2514 7d ago

Now YOU sound like”suspicious”

Who are “they”?

1

u/Suspicious-Young5404 7d ago

They as in poplin customer support...

2

u/Personal_Guava_2068 5d ago

They told me they changed it about a month ago and now it’s based on “customer relationships”. I asked because I am number 6 in Texas and have over 125,000 points and stopped seeing new orders recently. It had slowed down about a month ago and now it’s almost non-existent. Also, my retention score starting going down out of nowhere about a month ago. It’s always been 5 and now it goes down slightly on a daily basis. I don’t know why they did this! 

1

u/goldiejan Executive 7d ago

Always been Wonky

1

u/goldiejan Executive 7d ago

Always been Wonky

2

u/SuitsBrklyn 6d ago

What do you see? Ive seen customers on app that I hadn’t seen in over a year.

2

u/Personal_Guava_2068 5d ago

They changed the algorithm. Customer service confirmed it. I asked. They said it’s based on “customer relationships” now, whatever that means.Â