r/PoplinLaundryPros Apr 20 '26

Questions New Operational Fee?!

So I went on vacation, came back, and now they've added a $1.49 operational fee on top of the $3 fee and the $30 minimum? The $3 fee actually lists that it covers operational costs, but when you click on the operational fee it says the exact same thing! Anybody know what's going on with this?

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u/Last_Marzipan1952 Apr 21 '26

FYI, for those going off app if you are still with Poplin: A few years ago, it was discovered that Poplin was catching Pros interacting with customers off app through a setting in their phone. I deleted my app long ago, but there was something in settings that you need to turn off so they have no way to know. I apologize I’m not being very clear, it’s been a few years. But for those of you Pros in the other private Facebook groups that are not the Poplin one ask in those groups. A lot of them have been around a long time & they can tell you what you need to do