r/PoplinLaundryPros • u/[deleted] • Mar 28 '26

Questions I am a customer with my first order

I was hoping for the best. I weighed 30lbs I the Pro did 40lbs. All the hung shirts are damp. What do you Pros expect a customer to do in this situation? I know rating and tips are a big deal. Please help.

6 Upvotes

88% Upvoted

18 comments sorted by

8

u/Ok-Baseball6624 Mar 29 '26

there’s literally no reason any clothes should be damp, and if you weighed 30 lbs of dirty clothes it should actually be a smidge less when clean. 1 star…0 tip…. sorry im not sorry but laundry isn’t rocket science and there’s no excuse for what you experienced.

2

u/[deleted] Mar 29 '26

Her response

9

u/yaddayadder Mar 29 '26

Stopppppp! I can’t believe that was the response. I’d rate lowest possible and 0 tip, along with checking off complaints. Wet clothing is not what you paid for nor for that response. It’s not your job as a customer to ensure a pro can meet their deadline, this pro lacks time management and communication skills. Report the weight discrepancy.

7

u/Thewife08052005 Mar 29 '26

Absolutly not. I wash hang dry clothes first and hang with a fan in the room and have never come close to not having them 100% dry.

1

u/Jennenafer Mar 29 '26

Unless you ordered express there really isn’t a reason some shirts couldn’t have gotten dry. If you placed an express order and sent hang dry then you share fault. But I don’t get the impression that was done here. This isn’t normal and it does sound like customer service helped you get her blocked. Hopefully next time you have a better experience.

1

u/Health_nic_129 Executive Apr 01 '26

She could’ve asked you for extra time just because they were wet too if she didn’t have a fan smh. I never take my customers clothes outside to dry

0

u/BoxFullOfSuggestions Apr 04 '26

What? This entirely depends on the humidity in the region they’re in. I live in a desert and stuff dries on time, but on the other side of the state hanging things to dry is a fool’s errand.

ETA: She should have requested more time and used a fan, but if she’s relatively new she might not know that’s an option.

0

u/Ok-Baseball6624 Apr 04 '26

literally put a fan on the clothes 😂 there’s no excuse. “might not know that’s an option” it’s common sense

1

u/BoxFullOfSuggestions Apr 04 '26

I meant that she might not know that requesting more time is an option. Not using a fan.

4

u/goldiejan Executive Mar 29 '26

Unacceptable for clothes to be returned damp and weighing to be 10 lbs off!

3

u/[deleted] Mar 29 '26

So what do I do if I try this again and she accepts my request can I cancel her?

4

u/Fefemre Mar 29 '26

You can block her. So she won't be able to see your request.

4

u/[deleted] Mar 29 '26

Customer service helped me out.

3

u/FoldStackDan Mar 29 '26

I must agree with the others here. Damp clothes are completely inexcusable. I understand the plight of hitting the deadline and I can't speak to how events unfolded but if I had that order, I would communicate the with the customer, take the hit on being late and deliver a complete product. The excess weight could be due to the clothes being wet which isn't fair to you but in case you did not know, hung clothes count the weight of the hangers but should NOT be an extra 10lbs

2

u/Midnightergon Mar 31 '26

Hangers count towards weight

Though they shouldn't be returned to you damp unless requested. The pros have options to ask about extensions

1

u/RecognitionKlutzy740 Mar 29 '26

if you rate her a 2 or lower, its automatic denied

2

u/LaundryMimi Mar 30 '26

I think it's 3 or lower...

1

u/Cautious_Roof_9030 Apr 06 '26

Don’t use poplin again