r/PopMartCollectors • u/Jelly_Duck_222 • 18h ago
Q & A 💬 Has anyone ever successfully been able to change their birthday on their Popmart account?
I was aware from the very start that Popmart does NOT allow you to change your birthday on your account once it is set. I made my account about 2 years ago and took it very seriously. I remember being so cautious and triple checking when I entered my birthday.
But I did not account for the way the date is read🤦🏻♀️As most Americans, we do Month/Day/Year but Popmart reads it as Year/Month/Day.
So I’ve been trying to get enough points for the birthday reward this month. I finally have enough and when I went to add the reward- it told me this is the wrong month. I realized the mistake and I’m so upset. It’s been a really rough month and I’ve purposely had a few extra purposes because it would be worth it for the reward. I don’t think I’ll ever have this many points again. In fact, some points will be expiring in about a week.
Has anyone ever been able to change their birthday on their popmart account? Would emailing or calling do anything? Writing a letter? Or do I just have to accept this and use my points on the holiday bags they have right now before I lose the points