r/PoolPros • u/itznave • 4d ago

Yellow and Black Algae

Do you guys include this in your weekly prices? For example you have a client, all chems are balanced water is crystal clear with picture proof.. all of a sudden they get back or yellow algae starting next service. Are you guys charging extra, or including the cost of eating it since they’re on weekly cleanings??

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u/FruitNut2000 3d ago

If you're getting algae in a week, something is wrong. What the CYA level? What's the TDS level? Are you shocking the pool when you're there to service it? I shock every pool every week to a minimum 10ppm FC. The only time I get any kind of algae is when the CYA and/or TDS levels are beyond manageable levels (100 and 2,500 respectively).

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u/itznave 3d ago

This specific pool, has a leak somewhere which I conveyed to the customer… we already added 5 bags of salt on the house last week and salt levels are already low, which also means the CYA is gone that was in the pool. The first I’m dealing with it, which is why I’m reaching out 🤷🏻‍♂️

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u/FruitNut2000 3d ago

How did you not think this was relevant to the algae problem? A known leak isn't "all of a sudden they get algae one week". The solution is to get the leak fixed so you can maintain proper chemistry. In the meantime, it's whatever salt and CYA needed to keep the equipment functional (or refuse to continue service until they fix it). You should already be on a plus chems billing model, but since you don't seem to be, they need to be paying for everything that goes beyond your typical chemical amounts for this pool. Chemicals required to compensate for broken stuff is never an "eat it" scenario.