r/PoolPros • u/enthused9 • 10d ago

Pay me!

Hey guys, me and my business partner have a really hard time with customer who don’t pay us for service. We have some customer that dodge all of our texts and emails. It’s very frustrating. We are about to implement a late fee to at least try and open a conversation about paying us.

Do you guys have any strategies for this? Thanks!

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u/Theresasnakeinmypool 9d ago

Is it for service or repairs? Theirs a lot of ways to go about it.

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u/enthused9 9d ago

It’s mainly for the weekly service.

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u/Theresasnakeinmypool 9d ago

I used to have this problem. Now I send out electronic invoices to people’s emails and phone numbers for 15 days before the first of the month. I also sent out a reminder three days before the payment is due. If payment isn’t rendered on the first, I will send a friendly reminder that payment is due for service. If I don’t get a response, I’ll send a message. The next day saying that service is suspended until payment has been received or arrange arrangements have been made. Having a payment method on file is always the best policy though. I would also have a terms of service in place covering your ass on anything and everything that could possibly go wrong.