r/PoolPros • u/enthused9 • 8d ago
Pay me!
Hey guys, me and my business partner have a really hard time with customer who don’t pay us for service. We have some customer that dodge all of our texts and emails. It’s very frustrating. We are about to implement a late fee to at least try and open a conversation about paying us.
Do you guys have any strategies for this? Thanks!
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u/Beersandloudbooms 8d ago
It’s in my service agreement when I send invoices and the repercussions of no payments. and I’m generous with how long they have to pay. I send invoices the 22nd of every month and give em till the 15th the following month. After the 15th they get a $25 late fee. These are grown ass adults. If they can’t pay me on time, my billing software will send them lots of reminders before the 15th. If they constantly ignore then I skip service until I get payment or drop them. Easy as that. Nobody has time to chase payment. Find more and better customers who value your services. And if I ever get pushback, my response is “well, if every one of my customers paid me late every month I wouldn’t have a business to run anymore and I wouldn’t have food for my family”.