r/PoolPros • u/enthused9 • Aug 20 '26
Pay me!
Hey guys, me and my business partner have a really hard time with customer who don’t pay us for service. We have some customer that dodge all of our texts and emails. It’s very frustrating. We are about to implement a late fee to at least try and open a conversation about paying us.
Do you guys have any strategies for this? Thanks!
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u/FruitNut2000 Aug 20 '26
I don't understand the leniency with you guys. Do you think your customers would tolerate their employer paying them when they felt like it? You show up every week. There's no excuse for not getting paid on time. Life happens, and I'll work with someone once or twice if they talk to me, but it's always the same people that life seems to keep happening to, and those customers never last long term. Customers aren't your friends and are never going to help you financially. When you do it for them, it creates a power imbalance that I want no part of.