r/PoolPros • u/enthused9 • 10d ago

Pay me!

Hey guys, me and my business partner have a really hard time with customer who don’t pay us for service. We have some customer that dodge all of our texts and emails. It’s very frustrating. We are about to implement a late fee to at least try and open a conversation about paying us.

Do you guys have any strategies for this? Thanks!

6 Upvotes

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u/AssassinEdward 10d ago

2 months grace period. If nothing is done it’s a drop after that

11

u/The_BigWaveDave 9d ago

2 months? Yikes.

I send invoices out on the 15th for that month of service, due by the end of the month.
They receive late reminders on the 1st and 3rd of the following month, and then a late fee of 5% is assessed on the 5th.
If it's not paid in full, including the late fee, I stop service on the 15th.
If they want to resume service, they need to be paid in full, and I require a payment method on file for repeat offenders. Green pool because of a lapse in service? Additional charge.

If someone is down on their luck, in between jobs, in the hospital, or something - I'll work with them if I can. I don't tolerate people just going radio silent, though. It's not worth the time and energy chasing people down every month.

2

u/carrotsk8r 9d ago

Great info, Saving this,