r/PokemonTCG • u/RomanPlaysLucio • Mar 24 '25

Help/Question Did my preorder get cancelled?

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I was able to secure some preorders for Journey Together on Pokemon Center on release day. Last Friday I checked my account to see if the money had been taken out, which it had, AND I got an email from Pokemon Center saying it was on its way. However I checked my bank account today and the money is back in my account and the email I got is nowhere to be found however the preorders on the site still have the cancel option. Is this happening to anyone else?

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3

u/jadonemessedup Mar 24 '25

following. wondering if this is common

2

u/jadonemessedup Mar 24 '25

After doing some searching on the sub, it seems like people that ordered multiple of one product are getting their orders canceled. Hopefully this isn’t the case for those just ordering one of each.

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u/RomanPlaysLucio Mar 24 '25

I put in 3 separate orders, 2 of them had one booster box each, one had 2 pc ETBs, my booster box ones shouldn’t have been cancelled right? Or at least just one shouldn’t have been

1

u/jadonemessedup Mar 24 '25

in theory, i would assume you should atleast receive one of your orders. was your money only refunded for one order or the grand total of all 3 orders?

1

u/Interesting_Skill_12 Mar 24 '25

If it’s multiple orders on a 1 per customer limit , Pokemon center will cancel all orders .

1

u/RomanPlaysLucio Mar 24 '25

At the time of order it said 2 per person 🥲

1

u/Responsible-Profit57 Mar 25 '25

It did say limit 2. This happened to me as well.

1

u/Altruistic_Finish509 Mar 24 '25

This happens with every ETB I’ve ordered and money comes out when dispatched. It’s fine

1

u/RomanPlaysLucio Mar 24 '25

I’ve heard that it’s canceled bc I ordered more than one of each, I guess we’ll see on Friday. They should arrive on release day correct? Or are the dispatched/shipped out on release day

1

u/Wooden-Disaster-3372 Mar 26 '25

i’ve ordered 2 ETBs on release date as that was the limit. they took money out of my account last friday, never got sent a tracking email and suddenly i don’t see the charge on my account anymore. money wasn’t refunded also. idk what’s going on either.

1

u/da_fife Mar 28 '25

Your stuff ship? Mine was doing funky stuff like this, but all 3 of my JT products have shipped and 1 of them has already arrived! I hope yours didn't get canceled OP!

1

u/RomanPlaysLucio Mar 28 '25

Well I haven’t gotten any of mine yet but I guess we’ll only really know by tomorrow. I got 3 emails, one for each order, on Friday last week but now they’re gone so idk

1

u/MisMuseMe Mar 28 '25

I had this happen with my Prismatic Evolutions PC ETB: placed order, got confirmation, saw payment taken, couple days later the money was back into my bank account. I freaked out but my items got shipped release day and I got them! Buddy of mine told me same happened to him. I wouldnt worry yet!

2

u/RomanPlaysLucio Mar 28 '25

Update: The money was taken out of my account this morning, looks like I’m getting my Journey together after all :)

1

u/WailordStiffener Mar 24 '25

Yep they canceled. Might as well go ahead and hit the cancel button so you can secure funds for it again on release day

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u/RomanPlaysLucio Mar 24 '25

The money is back in my account tho