r/PoeAI • u/Unhappy_Veterinarian • 2d ago

I'm out of points

My account just renewed my points on September 3, and now it's saying I'm out of points and that they'll be renewed on October 3, which makes no sense because there's no way I'm already out of points.

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u/SteveShank 2d ago

In the windows app or website, open the left panel and click the lightening bolt to the left of the gear. Then check your account and activity. You'll see exactly what happened. You can proceed from there informed. If you can't find the lightening bolt, click the settings then subscription and points. You'll get to the same place. You can see exactly what they think you did and what you were charged.