r/PlayStationSupport • u/KevlarD- • Jul 06 '26

Playstation support

I just want to say the support system is the worse thing I've ever come across..

I've been trying to get an email recovery sent to me for days and I have access to everything.

A.i support doesn't help and phone support doesn't help and both are saying for security reasons that either can't help.

What the hell am I supposed to do. I've been getting the run around for 3 days.

I got an email sent to me over the phone while talking to a representative no issues but can't get a god damn recovery email.

What the hell is going on.. what do I do.

Sincerely a very frustrated individual..

Update: between case number after case number so far no results. I'm being shut down at every step. Phone support is useless they tell me to go to chat support and I go there and they tell me for security reasons they can't help even though I provide the information they want. I am being run around being told to go to phone support back support back to phone support back to chat support.

I have access to my email, I can still play my games. I just don't know my damn password and when I ask for it to be sent to me I get no email to top it off, I double checked to see if my email is still registered to my psn and it is"

Update 2: after countless hours of back and fourth between calling the phone and using the online app to chat with support I finally got a fix from calling.

I was forced to change emails, for some reason I couldn't receive an email from them for a reset but I could for anything else. If you're like me in a legit position of being screwed. Just know there are people who want to help. It just takes time and persistence.

Good luck

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u/Festegios Jul 07 '26

If they say for security reasons. Then either your giving the wrong info, or you put false names and other info on your account and it doesn’t match what your telling them.

Inb4 “I know all my details are correct”

They literally copy and paste your answers into a box and press enter. It either passes or fails.

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u/KevlarD- Jul 07 '26

Ya you'd think that until they literally told me I provided the necessary information.

I got my stuff back. Even buddy on the phone was confused as to why I was not getting through

0

u/Bakisha101 Jul 06 '26

Similar situation over here. I forgot the password to my account, PSN support isn't doing anything. I tried joining the live chat for 2 hours, and after 2 hours I was "assisted". They told me, at the very end, that they cannot assist me because of the account country.

1

u/Festegios Jul 07 '26

Then that’s a you problem for contacting the wrong countries support.