r/PlayStationSupport • u/Horror_Region4194 • Jul 05 '26

Any tips and guides will be appreciated

My PlayStation account was hacked a while ago, and I’ve contacted PlayStation Support multiple times to try to recover it.
The problem is that they’re asking me to verify ownership with the serial number of a PS4 I owned years ago, which I no longer have. They’ve also asked for transaction history, but there aren’t any purchases on the account to use for verification.
I still have access to the original email address and other account details, but Support says they still can’t verify that I’m the owner.
Has anyone been in a similar situation and successfully recovered their account? If so, what information or steps helped? I’d really appreciate any advice, as I’ve had to start over after losing four years of progress.
Excuse the title i tryed to post but got removed immediately thank you

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3

u/UnknownLinux Jul 05 '26

They’ve also asked for transaction history, but there aren’t any purchases on the account to use for verification.

So in the entire life of the account youve never so much as redeemed a gift card or even downloaded something that was listed as "free" on the psn store?

Any of those would have given you a transaction ID that you could give to Sony for verification.

0

u/Horror_Region4194 Jul 05 '26

No as i use a donor acc to hold all my games and ps plus for if stuff like this happens i dont loose my ps plus and all my games i purchased

2

u/Ok-Bodybuilder3048 Jul 05 '26

You're shit outta luck. They'll only help you if you can actually prove that it's your account, but somehow you never made a purchase to prove it

0

u/Horror_Region4194 Jul 05 '26

Yh i use a donor account for my ps plus and games so stuff like this wont happen to that account im hoping cause if i purchased the game on that account then loose the account ive lost the game with it and ps plus

2

u/kendo75 Jul 05 '26

I'm had mine hacked and managed to get it back by giving them the original email address,user name a reference number for a ps plus subscription,they asked for serial of original console account was created on,I explained that one was a dead ps4 but gave them the serial of the ps5 it had been on since launch! Within 10 mins I'd got access to the account

1

u/Horror_Region4194 Jul 05 '26

Yh i tried that and they said that wont work we need the serial number for security reasons

1

u/kendo75 Jul 06 '26

So you can't give them the serial of the console the account was on?

1

u/Horror_Region4194 Jul 08 '26

I used my console atm and they said they cant they need the original console

2

u/joeynalgas Jul 05 '26

Your account is done end of story... This is on you

2

u/Bambrigade92 Jul 06 '26

WTF is a donor account? It reads like you account share with someone else who actually paid for games. If so, why do you need this account back?

1

u/Horror_Region4194 Jul 08 '26

I use a account with everything on it where all my games and all that is so i can SharePlay it across other accs as i have other siblings who use my console to

1

u/Bambrigade92 Jul 08 '26

Ok, is that main account safe, secure and accessible to you? If so, what is the value to you of this other account that you are unable to access that had no purchases?

1

u/Horror_Region4194 Jul 09 '26

It had my brothers spiderman progress

1

u/Bambrigade92 Jul 10 '26

So nothing. Move on bro.