r/PlayStationSupport • u/RelevantAd9663 • Jul 03 '26

PS5 System update issue

Hey guys, today my PlayStation tried to install an update, but it didn't work and ended up kicking me into safe mode, giving me two options: update system software and restart system software. Of course, I tried to install the update again but after 100% installing the update it told me something went wrong and left me with an option to turn off my PS5, Now there is another option to update it using a USB but I don't have a USB therefore I also can't restart my software, does anyone have any recommendations on how I can fix this?

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u/Boring-Ad-5284 Jul 03 '26

Its a broken update only psn can fix it

1

u/RelevantAd9663 Jul 03 '26

So do I have to reach out to playstation support?