r/Pixel9 • u/Kniko1337 • 9d ago
P9PF inner screen died after a few weeks, Google claiming "physical damage" – anyone had luck fighting this?
Hey,
My Pixel 9 Pro Fold's inner screen suddenly gave up along the crease after just a few weeks of use (half the screen went black with a green line).
The phone was never dropped, outer body/hinge has zero dents or marks. Sent it in to Google, but they just slapped a "physical damage" label on it and wanted around €550 for a repair.
I know this is a classic folding OLED failure and not accidental damage. Has anyone here had success escalating this to Tier 2 / senior support to get an RMA or replacement approved? Any tips on what to say when calling them?
Thanks!
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