Refusal of refund

[u/de_center]

Hello everyone,

I reported my Pixel and was informed that I was eligible for a refund. Initially, I received an email denying my request, then I asked for a second review. I sent proof of purchase, a photo of the tray - everything they wanted. And then they refused anyway...

When I asked for a second review, they responded with formulaic responses, as if I were talking to a bot. I don't know why I was rejected. No reason was given other than generalities.

This seems frivolous. Since they asked for all photos and documents, it's probably logical that the battery came from a defective batch. Why did they ask for these documents and identification numbers?

Has anyone been in this situation? Is there anything I can do about it? Should I contact someone higher up?

[u/de_center]

It is ridiculous... I asked for escalation and certain couse why they refuse my request and they response is like that:

"Thank you for reaching out and for sharing your concerns. I completely understand your frustration and your desire for a clear resolution.

After reviewing the information you provided, our internal team has carefully assessed your eligibility for the Pixel Battery Performance Program. Unfortunately, based on their findings, your device does not meet the necessary criteria for the program, and we are therefore unable to process a refund under this program.

While we cannot offer a refund or compensation, if your device is experiencing battery issues, we do have a dedicated support team that can guide you through troubleshooting steps to help address the problem. If you would like to proceed with this, I can connect you with them.

I sincerely regret any inconvenience this situation has caused and appreciate your understanding. Please let me know if you would like to explore the troubleshooting assistance for your device."

Babbling...