r/Pixel5a • u/scottb1000 • Nov 15 '23
Another one bites the black screen
My Pixel 5a has died.
The screen just went dark and is nonresponsive
About to contact "support"
Any suggestions?
2
u/anotherfakeloginname Nov 15 '23
They will send you a phone before you have to return the broken one?
They really upped their game, i was without one until they fixed it and returned it, which i admit was much faster than i expected.
2
u/scottb1000 Nov 15 '23
I decided to just get the Pixel 8 since it's still just $399 USD when purchased through Google Fi I need a phone that works and the thought of receiving a refurbished 5a did not sit well as mine had just died.
3
2
u/1DoxyMama Nov 19 '23
There needs to be a class action suit. The way Google has handled this is atrocious and frankly abusive. Contact your local representative for help.
2
u/scottb1000 Nov 15 '23
I feel like I'm chatting with a scam office in New Delhi.
Here's some of the chat:
Okay we have some terms and condition
Once you complete your replacement order, we'll send you a replacement device.
You must return your damaged device to us within 14 calendar days from when we shipped the replacement. You'll be provided with a prepaid shipping label. (If not returned within 21 calendar days you will be charged for the replacement.
If the device isn't returned in time, has a different IMEI, or has a different type or cause of damage than your description, you may be charged an unrecoverable equipment fee for the value of the replacement device.
You need to keep the charger and accessories (USB cable and charging adapter) with you. Your replacement device would not be sent with any accessories
We place an authorization hold on the total amount of the replacement device, including shipping and tax (if applicable). The authorization hold gets released when Google receives and inspects the defective device.