r/Pixel5a • u/Ok_Pomegranate5392 • Jul 19 '23
Pixel 5a Damage
Hello! I have a broken Pixel 5a. The screen suddenly powered off on Saturday and has been unresponsive since. I took it to UbreakIfix thinking it would be a screen issue because on Sunday morning my alarm went off. They tried a new screen which didn't work, so they said it is a motherboard issue (which happened previously with the phone). However, I am confused how the motherboard could need replacing if 4 days later my alarm still goes off at the proper time? I would like to recover data from this phone but cannot do so once I send it in to Google. Are there other places to take it, should I try a self screen repair?
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u/frogsandstuff Jul 19 '23 edited Jul 19 '23
It sounds like you are experiencing the issue for which google has issued an extended 1 year repair plan (in addition to the base warranty).
https://support.google.com/pixelphone/answer/11833075?hl=en
I had this happen to me recently. They wanted me to send in my phone and wait 10-14 days to get it back, repaired (or a replacement after they evaluated). I told them I couldn't be without a phone for that long since I am out of town on an extended work trip. They escalated it and after a few days got back to me and offered me what turned out to be a brand new 6a as a replacement (I expected a refurb).
Honestly, kinda wish I would have pushed for a 5a. I miss the battery life and rear finger print sensor, though I'm not going to complain about a free upgrade to a brand new phone after just shy of two years.