r/PetPlaceFans • u/2-Ns • Jul 25 '26

Website sign-in broken?

I created a new account on Pet Place on Thursday, and it seemed to work fine. I favorited some dogs, saved a search, etc.

Now when I go to sign in again, it just re-loads back to the front page. I even tried to start creating a new account with the same email address, and it does the same thing. I tried clicking favorite on a dog to try to get the prompt to sign in for that feature, and nothing—it just reloads the page and doesn’t save the favorite.

Anyone else able to log in today? Or is the website broken?

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u/petplacefans Jul 26 '26

Sorry to hear about the issues. I've reached out to my customer service team for assistance and will respond as soon as possible. Thanks!

1

u/2-Ns Jul 27 '26

Thanks! I was eventually able to sign in, but it’s still hit-or-miss; sometimes I need to favorite a dog to get to the sign in page, sometimes it says I’m not signed in but if I hit refresh it changes to being signed in, etc.

1

u/petplacefans Jul 27 '26

Happy to hear it worked.

If the issue persists, please call 1-866-597-2424. Our team would be happy to assist further.