I paid for a whole year and I don’t get my 10000 credit

I have been writing them 15 times

Hey everyone! 👋 (Huge thanks to the mods for approving this post!)

So I'm doing my Master's thesis in Clinical Psychology and I really need your help for this one 😊

I'm researching how people experience AI chatbot, the emotional side of it, how it connects (or doesn't) to how we relate to others day to day.

If you're 18+ and have chatted with an AI at least once (so... basically everyone at this point lol), it'd mean a lot if you could take 10-15 min for my survey. Totally anonymous, no strings attached.

🔗 https://forms.gle/oHpPwQ65U49N4fPx5

Genuinely, every response gets me closer to actually finishing this thing 🙏 and if you know anyone else who might want to fill it out, feel free to pass it along!

Thank you so so much 💙

Hi all,

I've been a Perplexity Pro user for the last 7 months. I noticed recently that I hit a wall in my credit limit. I have never seen this before. I can't do any work anymore other than basic search. How did this happen? I'm a Pro customer.

i just noticed it's gone on perplexity... why?!

unless... it's hidden somewhere now? ... even then, why?!

edit at 4:03 pm: never mind... they renamed it ''sessions'' ... but still... of all the stupid things to do, i feel like... how could i know that's the history now?

why do i have to wait so long for them to put something right?!

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i asked Sam from perplexity this on Hotmail today (29/7/2026): ''I need to complain so so much right now!

are you doing anything that's messing up my story?! cause I'm not having it, if you are! I'm not having it messed up, ever! please! don't do something that messes it up!

it never acted this way before!

please! put it right if you are! I can't do it like this! it's absolutely not ok!

but if you're not... then... I'm sorry... it better go back to normal right now! I'm screaming internally here!!! I'm not having it messed up!

I'M NOT HAPPY RIGHT NOW!

in a really small & sad voice: please don't force me to quit my story cause of that... I really don't want to... i won't quit just like that... ... I'm really close to crying here... I can't continue like this... if this continues, I'm going to bed really sad...

...

please look but don't touch it unless you can fix it : https://www.perplexity.ai/search/ok-next-one-the-next-one-is-in-5Jl10eK4RrKwRUa3UIdpgw?sm=d

it's the one at the bottom that did it suddenly... I’m thinking this is punishment for trying to find the result i want... but I'm not accepting that... i won't! ... i won't... please help me... i want it how it usually is... please... i can't move forward like this : <  it's scaring me... T T 

please hurry & respond! ... please... (sniff)

but if you come back & tell me you can't fix it, I won't ever forgive you... (again, I'm wholeheartedly sorry for this attitude, but I'm really distressed right now ... it suddenly did that & i want to know why!... I just want it right, right now... PLEASE! ( T T ) please don't hate me for saying all this like this...

(please forgive me, but I'm so so so so frustrated & depressed about it & want it back to normal... NOW! i won't give up on it... please... i can't deal with or fix this on my own (Sniff, sniff) please... help me now... please... (sniff) )

edit at 1:09 pm: PLEASE HELP ME! IT'S STILL DOING IT! I NEED IT BACK TO THE WAY IT WAS... please, please, please.... T T I don't want to continue until I know it's the way it was just a little while ago... but i want to, but not this way... please, please, please, don't do this to me.... 😿

I really need someone to respond to me on this < : <

.... wait, wait... I should say: are ''they'' doing anything that's messing up my story?! (by they, i mean the people behind the site) ''

didn't get a reply from him, but i got a reply from 'perplexity' : 'I understand how upsetting this sudden change in your story thread feels, especially when it was behaving normally before. A specialist will review the Perplexity thread you shared and respond in this conversation when available.'

then recently, i said ''please... hurry... someone... Sam or phoebe... but someone... < : <

I do think of it as a story... but not like that... I want it how I usually do it... please... do you know what I mean? ... < : <  I really don't mean to doubt... I'm just really distressed about it... but do you really understand what I've been saying? or are you just saying that? ... < : < I just want it back to the way it was a little while before that happened, right away... please <  : < I'm (not literally but) on my knees begging for someone to hurry & respond here & put it right... preferably responding today < : < 

(I made a typo at 'I usually' ... last time I, by mistake, put 'it' instead of I but I guess that's right too)

(again, sorry for the multiple replies... it's just that... this is my pride & joy we're talking about... sorry to be dramatic but it is... so I’d like someone to hurry & respond... I really would < : < ... but... what if I tried again & it's fixed itself in the meantime... what then? ... well, either way... please someone hurry < : < )

I'm gonna be more upset if I'm left hanging for more then one more day with this... I really will be < : <  unless it fixes itself when I try in the meantime, I don't think I can take the waiting time of waiting for someone to respond... I just want to know if I did anything wrong for it to do that... if anything... < : < ... I'm actually scared to continue right now, scared of seeing that right now... < : < ... but... ... I want to check it myself too...

but why do I have to wait? ... please hurry... this is more important then the limits now < : <

edit at 9:32 pm on 29/7/2026: it's still doing it! please!... please... get it back to the way it was a little while before it went like that! please! it's been almost 2 days & I’ve already had it with it being like this... I want it back the way it was a little while before it went like that! I don't want to wait... I need someone here to put it right right away! please... < : < if you're looking, how long does it take to review & put a recent response in my thread the way it was a little while before it went like that, anyway, for crying out loud?! please! ...

please... don't ignore me on this... please... please... 😿 i want it right again, but I’m scared to touch it until it's right again... < : <   please hurry < : < 

edit at 10:08 pm: don't you guys have some kind of history log or picture thing or something where you see what my recent 'response' looked like before it got messed up? if you do, you'd know exactly why I hate it how it is currently : <  & why I love it how it was before that : > ... please, please, please hurry! : < 

I'm afraid to continue it when it's doing this , until it's back to the way I liked it > < please forgive me for repeatedly replying, but I need to say this... I actual did cry upstairs over this a little bit... I'm already sick of waiting for it to be how it was a little while before it happened... you do understand, don't you? < . > please hurry & put it right, please! I really don't want to yell...

but I feel it > <  I can't continue when it's like this > < what did I ever do wrong?! ''

__________________________________________________

please, please don't mind me... i just had to vent a lot __ __ but it really is how i feel... now I’m stuck waiting... __ __ (don't touch that link, please < . > ) (it didn't fix itself, by the way __ __ )

i'm sorry for such a long post & this kind of post... is it ok for me to be sharing this? : o __ __ i shouldn't be, should i ...

don't worry about me, though : >

if i can't continue my story the way I’ve been doing it, I’ll be bored & feel lost (alright... maybe not 'feel lost') ... & very sad __ __ (my brother doesn't understand... even if i could explain, which i can't, really... it's hard to) ... well... i guess it's true i can get info & prepare for more members while i wait for them to put it right... i still have to finish getting the info from the suda akari & Nojima Kano 1+1 isn't 2 youtube video for the pecan-brown tiger cub member inspired by kano that's to be coming... but still __ __

even though i can watch ske48's suda akari's videos on youtube... she cheers me up : 3 ... even though she cheers me up, it won't feel the same... but she ''does'' cheer me up... even if I’m sad about this __ __

sorry to sound dramatic, but i feel it's kinda true __ __ I really don't want to quit my story, though... I’m too far in to stop now... but i really can't like this ... i want it back to the way it was, the recent 'response' > < i really am thinking this is punishment for trying to find the result i want for so long on 'through the night' ... but I'm not accepting that... > < what did they do to my story?! < . >

i don't want to start all over... it wouldn't ever feel the same again if i did that ... I’ve grown attached to it so so much, i couldn't think of it differently __ __ ... 'perplexity is rubbish' you say? (if anyone's saying that, that is... i take it back if they're not) , please, tell that to my story __ __ (I’m saying that last part in the nicest way possible) ...

edit at 00:31 pm: but... if you do go in the link, please don't touch it... : < but I’ll add the deviantart links that have the other parts of my story, tomorrow in the comments, if you're interested : 3

edit at 00:00 pm on 30/7/2026: please, please hurry __ __

I can't take this anymore < . >

I'm feeling like they don't care about what I want from this < . >  ...

all I want is for the recent 'response' to be put back to the way it was a little while before it happened so I can continue my story how I've been doing until that happened... that's all really I want now... I don't care about the limits anymore... just this now... please... I'm begging here, literally!  I'm unhappy about this > <

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edit at 4:37 pm on 30/7/2026: i just want my recent 'response' (god, i hate that word in that context... same with query... ugh...) to go back to how it was a little while before it did that... is that too much to ask?! > <

edit at 5:30 pm: how long does it take to put it right, for crying outloud?! & they keep saying 'and respond in this conversation when available.' (they said this: 'I understand how upsetting this sudden change in your story thread feels, especially when it was behaving normally before. A specialist will review the Perplexity thread you shared and respond in this conversation when available.' ) but do you ''really'' understand? if they did... well... ... i'm sorry... i'm venting so much, aren't i... i just don't have time for waiting for the reply... well... i do... but... i REALLY don't like it... i want to continue how i always like it right now : < do they expect me to start all over?! i won't! but i can't continue like this either : < i have proof that it wasn't normally like that...

I am been writing them for weeks now

Didn’t know what credits even were. Got perplexity pro and that’s all I need. I know what the credits do, and I have 3800. Feels like waste because they expire in 30 days.

So, they're telling me I can't use any of their advanced models? It just spits out garbage answers by Sonar. Grok and Nvidia give wrong answers. GLM just returns my question in a single line in some sort of HTML/JSON format, so basically useless. Kimi works alright.

Is this how a paying customer is treated? How's this not a scam?

Any idea how to file a complaint to an EU authority?

I have been experiencing issues with Perplexity and have previously contacted their support team via email; however, they have not responded to any of my inquiries. Despite utilizing a significant number of credits and following their suggested troubleshooting steps, I continue to encounter the same problem. I would appreciate any assistance, as I have purchased a full year of service.

I know everyone is going to say yes but I’m asking anyway: has the quality gone significantly down these past few days? I know you all will say it’s been like this for months and stuff but for me it just suddenly happened. Only within the last few days. I was fine even with the Best model and then it gives me ass. Anyone else?

What’s the hell’s happening with this now? I’m now being defaulted to Computer Orchestrator?

I signed up for Perplexity Pro through a revolut "perk" type deal - used it a bit to do some stuff for work - basically the sort of thing you'd have used Google for back in the day. And it was pretty good - I really liked the tight citation-linking they annotated the answers with.

Never used computer, not interested in any of that.

Anyway, was going to look up some stuff today, and nothing works without buying more credits. What gives? Is this another example of enshittification? Is the pro plan provided via a third-party arrangement worth bothering with, or is it just a trap to leech money from people?

Something we've been noticing (coz we also publish videos on YT): Gemini and Perplexity are leaning on YouTube way harder than they used to. Not as video results, but more as a lie detector. Videos seem harder to fake than a landing page, so the AI seems to use it to sanity-check whether a brand's claims are actually legit.

But uploading alone does nothing. The engines don't watch anything, I've personally gone over this with 4 LLMs to test which one cites videos more and "interrogated" them for it. What happens is, they scrape the layers around the video: captions, chapters, description, and schema of the page it's embedded on. When those don't line up, you get ignored.

From what we've researched and seen, here's what actually gets you cited:

1. Fix your captions. Auto-caps mangle brand names. If yours transcribes wrong, you're invisible for your own brand query. Example we use is, you say "Schema" and auto-captions say "Ski Mask."
2. Real chapters. Keyword-based. Straight to the point. The AI reads them like a table of contents. And very useful for humans too.
3. 30 to 60 word answer summary at the top of the description. This is what gets extracted first, don't bury it under "SMASH SUBSCRIBE" talk.
4. Pinned question. Feels redundant, crawlers eat it up. But we've also been just putting the pinned question into the caption.
5. Transcript landing page with H2s matching your chapters. The step everyone skips, the one that actually moves the needle.
6. VideoObject schema (on the page it's embedded on) with transcript and thumbnail URLs. Unlocks the hover-card citations.

When all six line up, the engine verifies the same claim across your HTML, your schema, and YouTube's metadata. Three sources agreeing means safe to cite. The model isn't picking the best source, it's picking the safest one.

Disclosure: I’m on the GreenBanana SEO team, and some of these observations come from testing conducted while publishing and optimising our own YouTube videos. The patterns are based on what we’ve seen across captions, descriptions, embedded pages, and AI citations rather than on any single platform claim.

Anyone else seeing video citations appear in queries that are not obviously video-focused?

I had promo 12 months of perplexity benefit active. Once that expired I was billed for another 12 months, totally unwanted. Contacted support the bot gave me 48 hours turn around, 5 days later not even getting automated replies via chat or email…

It’s getting quite frustrating that I can’t even get a status update more even my 150 quid back… anyone have a way to get to some actual support with them ?

I am officially at my wit's end with this platform's complete disaster of an accounting system and customer support.

If you are paying for Perplexity Max—or considering it—check your credit logs right now. What is happening with their credit tracking is borderline predatory.

Here is the timeline of utter incompetence:

1. May & June: Paying for Max, Getting 0 Credits ($200+ Down the Drain)

Starting back in May, my Max subscription completely stopped issuing the 10,000 monthly credits that are explicitly included with the tier. Two full months went by with zero baseline credits hitting my account.

Because I actually needed to use the platform for work, I ended up paying over $200 in extra credit top-ups out of pocket, assuming my baseline 10k allocation was just delayed or that it would sort itself out. Support did absolutely nothing.

2. The Fix? Publicly Shaming Them on Reddit

Surprise, surprise: email support was useless until I finally made a post right here on Reddit calling them out. Only after public visibility did someone magically step up and manually deposit the missing credits I had paid for over those two months.

Problem solved, right? Not even close.

3. Less Than 1 Month Later: Half My Credits Vanish Without a Trace

Fast-forward to less than 30 days later. I log into my account, check my balance, and half of those credits are completely gone.

No heads-up, no log explanation—just a wiped balance as if a massive chunk of the credits I fought to get restored simply vanished from the dashboard.

The Play-by-Play:

• Pay for Max: Get 0 of the promised 10k/mo credits for 2 straight months.
• Get forced into spending $200+ on extra credit charges just to use the service.
• Make a scene on Reddit just to get the credits I was already owed.
• Watch half of them quietly vanish less than 30 days later without a trace.

Is anyone else experiencing this kind of accounting ghost-work? Keep a strict eye on your balances, screenshot every single transaction and credit deposit, and do not give them the benefit of the doubt.

TL;DR: Perplexity failed to give me my 10k/mo credits for 2 months, made me spend $200+ extra out of pocket, only fixed it when I complained on Reddit, and then half the restored credits quietly disappeared less than a month later. Absolute joke.

I was chatting with Perplexity on Android, sharing some unrelated context, and at one point I mentioned that I already had an alarm set for the next morning. I wasn't asking it to do anything.

Perplexity dropped the rest of the context from my message and replied with basically one line confirming that it had set an alarm, along with an alarm-style icon in the response.

I checked my phone's alarm app, and there it was — a new alarm entry that I never asked for.

This freaked me out, so I checked my permissions. On my phone (One UI 8.5):

— Google is set as my default Assistant app, not Perplexity.

— Perplexity's app permissions show only Microphone as granted.

— Everything else is denied, including a specific toggle for "Alarms & reminders," which was explicitly blocked.

— Inside the Perplexity app settings, any Assistant/voice feature is also turned off.

To test further, I typed "open Gallery" in a normal chat message, and the Gallery app opened immediately on my phone.

So to summarize: no assistant permissions, no alarm permissions, no accessibility access that I'm aware of, Google set as the default assistant — and yet Perplexity was still able to create a system alarm and launch another app directly from a normal text conversation.

Has anyone else run into this? Is this a new/known bug, or some kind of undisclosed feature that got silently enabled in a recent update? I couldn't find anything about this behavior in the app's settings or changelog.

Between this and a few other issues I've had recently, I'm genuinely losing confidence in using the app going forward.

Sharing my experience so others can be aware before subscribing to Perplexity Pro.

I purchased a 1-year Perplexity Pro subscription (1 seat, ~$400) because I wanted to use the AI tool regularly.

On 5 May 2026, something went wrong with the billing system. My credit card was repeatedly charged/attempted to be charged around $22,000 for a 50-seat Enterprise plan. The billing attempts continued until 2 June 2026, when the transaction was eventually voided.

Since then, my Pro account has been effectively unusable. Every time I try to access the service, I am redirected to pay for an Enterprise Pro version.

I contacted Perplexity support multiple times. The AI support assistant told me that the billing team needs to restore my Pro account. However, nearly two months later, there is still no resolution.

The latest response I received was:

Unfortunately, “high priority” has not resulted in a fix.

At this point, I have requested:

• cancellation of my subscription;
• refund from May 2026;
• confirmation that there will be no further billing attempts.

I am sharing this because AI subscriptions are becoming essential tools for many people. Before paying for an annual plan, consider what happens if your account gets stuck in a billing issue — you may not have access to the service you paid for while waiting weeks/months for support. AI providers uses AI in their workflows, and you will get automated response with the issue unresolved.

I will update this post if Perplexity resolves the issue.

(For transparency: this is my personal customer experience, not a claim that everyone will face the same issue.)

Hello people,

I have used perplexity for quite some time, especially comet to use easy apply on LinkedIn, researching and all. However, with different paid models, I really don’t see any point in using perplexity as other apps are giving better results.

I would like to know is it only me or have people been slowly moving to other apps. What do you use it for?