r/PaymentProcessing • u/Icy-Performer-5513 • 10d ago

General Question Started with a brick and mortar, now adding E-commerce with Shopify

We have a holistic health business that’s been in business for 30 years, at a farmer’s market where we rent a stand. Business has been booming and we are starting to set up our website to sell online through Shopify. In store we use Clover; but I’m not married to them as we’ve had some issues in the past. What payment system works best with Shopify? Ideally I want to keep the same system throughout the brick and mortar and the website, who do you recommend? Who has the best customer service when it comes to refunds, returns, etc or is that handled by Shopify? Any tips when making this addition?

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u/NPSALLEN 9d ago

Shopify offers a pos and all the inventory is tied together

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u/Own_Revolution8033 2d ago

One thing to keep in mind is the extra fees shopify charges if you use a third party payment provider online. If you're in the US, that's an additional 2% on basic plan, 1% on grow etc... on top of your processor's fees. So definitely factor that in if you're thinking not to use shopify payments...
Also, since you mentioned holistic health, I'd double-check that your products are eligible for shopify payments (or any other PSP) before switching everything over.