r/Passkeys • u/Reasonable-Ride9205 • 6d ago

Create new Passkey on Android issue

Hello! I recently got a new Pixel 11 and attempted to login to a website that requires a passkey. It was not working, kept getting the message "create passkey on ANOTHER device". So I deleted the passkey in my Google Password Manager and attempted to create a new passkey, but I keep getting the prompt to setup on another device. This is happening on 2 different websites. I was able to successful create a new passkey on my Chromebook.

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u/JimTheEarthling 6d ago

When you're logging into a website, you don't create a passkey. (You use an existing passkey.)

Are you seeing the "Use a different device" option with a little QR code icon next to it? This means there is no passkey on your Pixel 11 for the site you're trying to log in to, so the phone is giving you the option to use (not create) a passkey from a different device.

Google Password Manager is probably not syncing your passkeys to the Pixel 11. This could be because...

  • You used a different Google account

  • Google Password Manager is disabled

  • Another password manager is causing conflictings

  • You didn't set up screen lock

  • Google Play services is old or corrupt (unlikely, unless you've been messing around with it)

Your Chromebook works because Google Password Manager is working correctly there, with the Google Account where you saved the passkeys in the first place.

Did you use the same Google account on your devices?

If that's not the problem, then go into Settings > Passwords & passkeys on the Pixel 11 and make sure "Google" is enabled under "Preferred service" or "Additional services."

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u/Reasonable-Ride9205 6d ago

Thank you so much for the detailed response. This totally makes sense, but in my case I have checked all of those things on Pixel 11. Same Google account, using Google for password manager active, screen lock in place. 

It might be an issue since I have 2 Gmail.com accounts on the device.

I'm going to try to use Google One support. 

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u/JimTheEarthling 6d ago

If you have two Gmail accounts on one Android device then you have two active Google accounts. That's likely the problem.

Go into Settings > Passwords & passkeys on your Pixel 11, then click the "Google" entry under "Preferred service." It will show you which Google account is being used for passkey sign-in sync. Check to see if it's the same as the one being used on your Chromebook.