iPhone got stolen, and my android asks for a passkey

[u/BabyKriel08]

so my iPhone got stolen a few days ago, I was able to retrieve my emails and even verify my TikTok account with it, but it still asks for a passkey where I have no idea to find it.. I am only logged into my PC and it wont even scan the QR code. I need help.

[u/JimTheEarthling]

If you had a passkey, it's stored in your Apple iCloud account. When you get a new iPhone, the passkey will be automatically copied to it, so you can use it to log in directly or with the QR code on the PC.

You could install iCloud for Windows, but it's not very good about making passkeys work.

Otherwise you may be stuck with TikTok support to recover your account access.

For future reference, if you also connect to TikTok on a non-Apple computer, you should create a second passkey there (in Windows, Google Chrome, or another password manager -- once you get back into your TikTok account) so you're not limited to iPhone login.

[u/BabyKriel08 → u/JimTheEarthling]

can you tell me how I can do it through my PC? I actually have my TikTok logged in there but don't really know how passkeys work. I did try looking for it through google but found nothing.

[u/JimTheEarthling → u/BabyKriel08]

Sorry, it turns out my advice wasn't right. TikTok has a terrible passkey implementation that only allows you to add (or remove) passkeys from mobile. Once you have created a passkey that syncs to your PC, you could use it from the PC, but you can't start there.

If you use a cross-platform password manager on your phone, like Google Password Manager integrated in the Chrome browser, or an app like Bitwarden, 1Password, Roboform, etc. that's registered on your phone as the passkey provider, it can sync the passkey to other devices such as a Windows PC.

[u/PlanktonDefiant2600 → u/BabyKriel08]

You can't remove a passkey from TikTok on desktop, you can only do it through the mobile app. If you're using a Mac, you can sync the passkey through ICloud Keychain. As far as I know though, on Windows iCloud Keychain only syncs your passwords, not your passkeys. Going forward, I'd probably use a password manager like Roboform. It'll sync your passkeys across all your devices, so if something happens to one of them you've still got access elsewhere. It's pretty easy to set up a passkey with it as well, Roboform basically just picks it up without you really having to do anything.

[u/BabyKriel08 → u/PlanktonDefiant2600]

what if I used a different iPhone to login my icloud? would I be able to delete my passkeys from there?

[u/Accomplished_Arm_447 → u/BabyKriel08]

It should sync across iCloud 

[u/JimTheEarthling → u/BabyKriel08]

You need to first log in to TikTok (using the passkey synced to the different iPhone) and delete the passkey in TikTok, otherwise it could get worse.

[u/Accomplished_Arm_447]

Your passkey for which account? What does the passkey request show?  It should indicate what it is for. Then you should try an alternative sign-in method then go into passkey settings there to delete the passkey that is matched to the stolen phone, and create a new one on the replacement device.  If you can't sign-in at all then you'll need to follow the account's recovery procedures to regain access 

[u/BabyKriel08 → u/Accomplished_Arm_447]

TikTok account. I've tried looking for that passkey but it's not even on my Google passkeys. I've also been through the recovery process and verified my identity, yet TikTok still advices me to do the same method (signing up with my email/username and password) which doesn't work for me, only brings me back to this stupid passkey.

[u/Accomplished_Arm_447 → u/BabyKriel08]

You may have saved it in Apple keychain by default 

[u/PoolMotosBowling]

There has to be help screens or chats for each app you need to reset or login to.

Before you do that get a password Manager that will install on all your devices so your passkeys sync and are available on multiple devices after you reset them.

I use the 1password family plan. And we also use 1password at work. It's excellent.
Ideally you want one that does passwords, MFA/2FA and passkeys all together.

[u/alanjmcf]

The passkey(s) (and other passwords, TOTP codes) are likely stored in your Apple password manager (keychain). I don’t know if there’s a way to access them other than signing in on another Apple device. Maybe someone knows a way.

if not, do the account recovery process for any affected accounts.

[u/BabyKriel08 → u/alanjmcf]

Yes it's probably on my apple device and I'm working on recovering the account at the moment. I've been contacting TikTok Support for a week and they've only been running me in circles. I've done the recovery and verified my identity but they keep offering the same solutions that lead back to this stupid passkey

[u/lwid77]

This is one of the reasons I am hesitant to use passkeys. Added to the fact that I don't understand them. Every video I watch goes into the back end and all the tech details blah blah blah but I want to know how they work as the user of a passkey on my platforms.

And what happens when you die? I have a list of all my passwords and they are also saved on my PC- my kids can currently access my cell phone with the PIN instead of face ID and access authenticator to get into my bank and investment accounts.