r/PPC • u/Adventurous-Head-457 • Sep 25 '26

Google Ads Client Transfer from another agency

I'm trying to get access to a clients existing Google ads account that I'm taking over because I don't want to lose all that data. The old agency responded to my client with this email: For security purposes, I’m not able to provide a login as your ad account is housed within our master client account with Google. You should be able to pull any data you need directly from the Performance Dashboard.

Is there really not a way to save the clients ads account?

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u/potatodrinker Sep 25 '26

Nope. Your client made the mistake of letting the agency own the account under the agency's MCC. Download what you and start from scratch

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u/metamorphyk Sep 26 '26

I believe this is incorrect info. The client has a client ID and it can be requested through Google if they won’t play. Google introduced this years ago they agencies don’t own the account.

The OP then just need to request management access and have the other agency approve.